The Box

WHAT WILL MY BOX LOOK LIKE?

Each gift is packaged in a lovely white keepsake box, complete with white tissue, white shred, and tied with a delightful bow. We specifically kept our logo off the box, because we designed the box to be part of the gift. We want the recipient can use over and over to store photos, special memories, cards, and other keepsakes. All boxes include a handwritten note on one of our custom designed pieces of stationary.

Boxes that are being shipped are carefully placed inside a traditional cardboard shipping box, with proper packing, to ensure it arrives safely and just as beautifully as it left our office.

CAN I CHOOSE THE ITEMS IN MY BOX?

Absolutely! Our pre-curated boxes come as pictured and cannot be altered. However you are welcome to build a custom box on our build-a-box page.

If you are not finding exactly what you’d like, or would like to add something to a pre-curated box and are having difficulty, please contact us at giftconcierge@goodgiftdelivered.com. We’re here and happy to help!

DO YOU OFFER CUSTOM BOXES FOR EVENTS? 

Custom collaborations are our favorite! We love creating custom gifts and developing ideas to reflect your tastes, needs, and requirements. For custom developed gifts, featuring inventory outside our existing stock, we generally request 3-4 weeks lead time, at a minimum.

For inquiries, please email giftconcierge@goodgiftdelivered.com. 

HOW MANY ITEMS FIT INTO EACH GIFT BOX?

Depending on the box you select, each pre-curated box contains anywhere between three to seven items.

If designing a custom build a box, we would suggest selecting no more than seven items.

DO YOU EVER CHANGE OR UPDATE YOUR BOXES?

Change is the name of the game. We’re self-professed shopaholics. In order to feed our addiction and restless mind we like to explore new items and new gifts seasonally. Of course, we don’t want to compromise tried and true favorites but we will always strive to keep our offerings fresh.

WHAT ABOUT GIFTS FOR GUYS?

But, of course. Browse through either our pre-curated boxes or our build-a-box section and you’ll find a variety of gifts perfectly suitable to the gentlemen amongst us.

DO YOU OFFER FLOWERS?

We have in the past exclusively for Fort Worth hand deliveries. Due to production volume and demand we are not currently offering flowers. Stay tuned as this may change!

THIS IS A GIFT. WILL IT INCLUDE A RECEIPT OR PRICES?

As a rule of thumb, we do not include any packing slips or invoices with our shipments, as we understand that the majority of our orders are being sent as a gift. None of the items in your gift will include a price tag.

HOW WILL THEY KNOW WHO SENT THE GIFT? CAN I SEND A GIFT MESSAGE?

We include a handwritten card on a lovely piece of custom designed stationary with each gift.

If you prefer to keep the card separate and hand write the message yourself, please indicate this to us at check out and we will keep it outside of the wrapped gift for you to complete.

If select to not include a card, your recipient will not be aware of who sent the gift package unless they contact us directly.

Shipping, Delivery & Local Pick Up

IS SHIPPING INCLUDED IN THE PRICE?

As we offer a variety of shipping and delivery methods, we do not include the shipping or delivery fee in the price. Our current shipping price is $16/box.

FREE SHIPPING!

Free standard shipping applies to domestic orders over $125 per shipping address. In other words, if you are ordering a large multiple address order, free shipping only applies on a per address basis.
GOOD TO KNOW: Our free shipping code does not apply to international orders and cannot be combined with any other offers. 

WHAT ARE MY SHIPPING OPTIONS?

Our standard shipping service is USPS Priority Mail Shipping, which quotes 1 - 3 days in transit depending on destination.

For expedited shipping and orders placed within a time crunch, we offer UPS Overnight Shipping for an additional fee. We will fulfill orders placed before 12 noon CST the same business day, otherwise they will be fulfilled the following business day.

If you’re in a real pickle and need additional assistance, please email us directly for assistance. We’re here to help and will do whatever we can to make the magic happen.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Expect your order to be in your recipient’s hands anywhere between 5-7 business days from when you placed the order.

Why? Once received, orders take 1-2 business days to process on site and an additional 1-3 business days to ship, depending on where it's going. While we do offer nationwide shipping, we do not currently have any international options. We ship items Monday - Friday, 9am - 5pm CST. Packages do not leave our facility on weekends. Please note, once an item leaves our facility, shipping transit times are outside of our control and subject to the demand and conditions of the carrier.

If you are needing same day delivery, please contact us directly at (817) 505-7759. Please note, any same day local Fort Worth delivery requests must be placed by 10:00 am (CST). Local deliveries are made Monday through Friday, 10:00 am to 5:00 pm.

WHAT QUALIFIES AS A BUSINESS DAY? DO YOU DELIVER OR OFFER PICK UP ON WEEKENDS?

All weekdays qualify as business days, excluding bank and national holidays.

Hand deliveries and local pick ups are not available on weekends. Both USPS and FedEx do currently offer Saturday delivery, but neither offer Sunday deliveries. If a Sunday delivery is required, additional shipping fees will apply.

WHERE DO YOU SHIP? DO YOU OFFER INTERNATIONAL SHIPPING?

We are proud to offer nationwide shipping, including Alaska and Hawaii.

We do not have an active international shipping option available with orders but are absolutely happy to explore the option as needed. If you are interested in arranging an international shipment, please contact us directly.

HOW DO LOCAL FORT WORTH DELIVERIES WORK? WHAT AREAS DO YOU DELIVER TO?

We're happy to provide local hand delivery in our home base of Fort Worth, Texas!

We offer a $10 hand delivery fee for the following zip codes: 76102, 76104, 76107, 76109, 76110, 76129 (TCU Campus).

Please allow 24 - 48 hours from when you placed the order for the delivery. If you are needing same day delivery, please contact us directly at (817) 505-7759. Please note, any same day local delivery requests must be placed by 10:00 am (CST). Deliveries are made Monday through Friday, 10:00 am to 5:00 pm.

WHAT IF NO ONE IS HOME OR AVAILABLE TO RECEIVE THE DELIVERY?

Ideally, we would prefer to deliver the package in a manner in which someone physically receives the gift but understand that this is not always possible. In businesses and residences where it’s applicable, we can leave the package with a front desk/office receptionist.

Otherwise, we would prefer to not leave a package on a doorstep on in an unattended area as the contents may be damaged or compromised and not how we would like the gift to be received. If we encounter this we will call the Sender to coordinate alternate arrangements or gain permission to leave the package.

Please note, for both USPS and Fed Ex shipped packages, the carrier will handle and leave the package as it pertains to their policies and procedures. In most cases, this means the package will be left on the steps and/or unattended. This is outside of our control.

HELP! IT SAYS THE GIFT BOX WAS DELIVERED, BUT NOBODY RECEIVED IT?

This may sound silly, but take a good look around. There is a chance the package was placed in a discreet location around their door, yard, on the side of their house, or in a building lobby. Double check the address you noted on the order to ensure it is correct. If a box is delivered according to the tracking information provided, but the recipient didn't get it, please contact us immediately so that we may assist in tracking it down. Please be aware, unfortunately this is a rare situation that's out of our control, and could be due to any number of things, including the package being lost or stolen. We encourage you to file a carrier claim, as we will do too.

MY PACKAGE WAS MARKED UNDELIVERABLE?

In the event of shipping delays or errors due to incorrect address information provided, please contact us immediately so that we may try to remedy the situation. Once the package has shipped from our facility, re-routing boxes for delivery can only be done upon the sender’s request (that’s us). Please know, this will most likely create delivery delays and may not be an option. When possible, we are happy to honor a replacement gift box for a nominal fee.

Payments, Refunds & Returns

WHAT PAYMENT METHODS DO YOU ACCEPT?

Our website processes all credit card and Apple Pay payments securely. We currently accept Visa, MasterCard, American Express, and Discover Card payments.

WHAT IS YOUR REFUND/RETURN POLICY? 

We want you to look good and feel confident your gift arrived as you intended, with the information you provided. If you do not feel 100% satisfied with your experience, the box, or the products inside, please let us know. Please contact us as soon as possible so that we may make it right, for both you and your loved one. We will be happy to replace any damaged items, send a new box, or offer a refund.  

**Please note, during warmer months, we prefer not to ship any heat sensitive items that may melt or be damaged in transit. Think chocolate and candles. We will do our best to pack it with high temps in mind but cannot be held responsible for damage caused by melted products.

HOW DO I CONTACT YOU?

For any questions, concerns, requests, or assistance please reach out to us. We’d love to hear from you and assist however possible.

giftconcierge@goodgiftdelivered.com

(817) 505-7759